Update Ivr Behavior

PATCHhttps://app.rizzdial.com/api/ai/agent/v2/manage/call-handling/ivr-behavior/{agent_id}

Update Ivr Behavior

curl --request PATCH \
  --url https://app.rizzdial.com/api/ai/agent/v2/manage/call-handling/ivr-behavior/agent_123 \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "behaviorType": "static",
  "staticPhrase": "Press 1 for sales."
}'

{
  "data": {
    "agent_id": "agent_123"
  },
  "message": "Saved",
  "success": true
}

Update Ivr Behavior#

Sets how an agent handles an IVR menu. behaviorType is required. Use staticPhrase with static, and additionalInstructions with smartV1.

Authorizationstringheaderrequired

Bearer token in the format: Bearer {access_token}

agent_idstringpathrequired

Public agent id from List Agents

behaviorTypestringbodyrequired

One of static, smartV1.

staticPhrasestringbody

Phrase used when behaviorType is static. May be null.

additionalInstructionsstringbody

Extra instructions when behaviorType is smartV1. May be null.

curl --request PATCH \
 --url https://app.rizzdial.com/api/ai/agent/v2/manage/call-handling/ivr-behavior/agent_123 \
 --header 'Authorization: Bearer {{bearer_token}}' \
 --header 'Content-Type: application/json' \
 --data '{"behaviorType":"static","staticPhrase":"Press 1 for sales."}'

successboolean

true when the settings are saved

messagestring

Short result message

dataobject

The saved settings

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Update Ivr Behavior

curl --request PATCH \
  --url https://app.rizzdial.com/api/ai/agent/v2/manage/call-handling/ivr-behavior/agent_123 \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "behaviorType": "static",
  "staticPhrase": "Press 1 for sales."
}'

{
  "data": {
    "agent_id": "agent_123"
  },
  "message": "Saved",
  "success": true
}